Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach Non Gamstop Casinos and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it. We aim to reply within two working days, though this can stretch slightly during busier periods.
Telling us clearly what your message is about — a correction, a general question, feedback on an offer, or something else — helps us route it to the right person and reply faster.
What We Can Help With
- Questions about our reviews — If anything in our coverage of casinos not on GamStop, their bonuses, wagering requirements or payment methods is unclear, ask us to explain it further.
- Corrections — Terms at overseas casinos change often. Welcome offers, minimum deposits, withdrawal limits and bonus expiry dates can shift with little notice, so if you have seen something that no longer matches what a casino advertises, please tell us. We fact-check where possible and update pages when new information is confirmed.
- Feedback on our top lists — We keep a ranked list of the best non GamStop casinos based on the offers and rankings we cover. If you think our comparison criteria have missed something relevant, we would like to hear your reasoning.
- Complaints about a casino experience — We are not able to intervene in disputes between a reader and a gambling operator, but we can point you towards the right complaints channel for the casino and licensing authority in question, where that information is available.
- Partnership or editorial enquiries — If you represent a gambling brand, an affiliate network or another publisher and want to discuss working with us, outline who you are and what you have in mind.
- Support and safer gambling — If you or someone you know is struggling with gambling, tell us in your message. We will point you towards GamCare or other appropriate support resources rather than attempt to advise you ourselves.
A Note on Non GamStop Casinos and Contacting Support Yourself
Because the casinos we cover on this site operate on overseas gambling licences rather than a UK Gambling Commission licence, they sit outside GAMSTOP's self-exclusion scheme and outside the Gambling Commission's direct complaints process. This affects how you should raise problems directly with a casino:
- Contact the casino's own support first. Most non GamStop casinos operating under a Curaçao or comparable overseas licence provide live chat or email support. Keep records of any conversation, including dates and screenshots.
- Check the casino's licensing body. If support does not resolve your issue, the licensing authority named in the casino's terms may operate its own dispute process, though the protections available typically differ from those under UK regulation.
- We are not that dispute channel. Our team researches and reviews these operators; we do not process withdrawals, verify accounts or arbitrate disputes on a casino's behalf.
If you are contacting us about a specific casino from our non GamStop casino rankings, please mention the operator's name so we can check our own findings against what you describe.
What Happens After You Message Us
A real person reads every message that reaches us — we do not rely on automated replies as a substitute. Once reviewed, straightforward questions usually get a direct answer, while corrections are checked against current casino terms before any page is updated. Where a claim cannot be verified, we say so rather than publish a guess.
Our target turnaround is two working days from receipt. If your enquiry needs input from more than one person on the team, we will let you know it is taking longer rather than leave you waiting without a reply.
Before You Write In
A few things help us help you faster:
- Name the specific casino or page your message relates to, if applicable.
- Include dates, screenshots or reference numbers where relevant — particularly for anything involving a bonus term, wagering requirement or withdrawal issue.
- Let us know if you are contacting us as a reader, an industry contact, or on behalf of an organisation.
We read every message that comes in and use reader feedback to keep our research current. Thank you for taking the time to reach out.