Terms and Conditions

Updated: March 6, 2023

These terms and conditions relate to the use of our service (REFILL WITH LESS) and the website ( 

REFILL WITH LESS is a service offered by LESS& Ltd. (“we” or “us”), an e-commerce business for refill and reuse products in the personal care and household care categories.  

LESS& Ltd. is a private limited company registered in England & Wales (Company Number: 12768983), with a registered address at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. In addition to this website, we also operate websites at, and

These terms and conditions, and how they are applied, will be the subject of English law, within the jurisdiction of English courts of law.  

To contact us, please use the contact us page. 

Accepting These Terms And Conditions 

By using our website you are deemed to have accepted these terms and conditions. 

These terms and conditions should be read in conjunction with our Privacy Policy and Cookie Policy, the terms of which you are also deemed to have accepted by using the website. 

Changes To Our Website And Service 

We update and change our website and service periodically, as we expand and evolve our operations, and respond to our users’ preferences. 

We may also have to suspend or even terminate the website or service, and so we cannot guarantee either will always be available. We will endeavour to provide as much notice as possible for any such event but cannot be responsible for unplanned outages caused by external factors. 

We may make changes to these terms from time to time, and the latest version will be posted on this page. You should check for any changes to these terms and conditions each time you use the website. 

Site Security 

When you create an account on the website, you will create certain log in information, including your email address and a password of your choice. You must keep these details safe and not disclose them to a third party. 

We are not responsible for other people accessing your account using your login information, and we reserve the right to disable your account temporarily or permanently if we suspect the account is being used inappropriately. 

Please advise us through the contact us page if you believe your account is being used by someone else. 

Website Content 

All intellectual property on the site is either owned by us or licensed by us from a third party, and it is the subject of copyright protection. 

You must not use any of the content on the website without our consent. 

You can create a text link from your website to ours, provided it is legal and fair and not designed to damage our reputation. Neither should you seek to take commercial advantage from the content. 

Third Party Websites 

Where we provide links to other sites, this should be not be deemed to mean that we endorse or guarantee the information or content on those sites. We provide them for information only, and you should carry out your own due diligence on the accuracy of the information they contain. 


We do not guarantee that the website is free from malware.  

You are responsible for providing adequate protection against malware for your computer or device. 

You must not knowingly install malware on the website. 

You must not attempt to access (“hack”) the server on which the site resides unless authorised by us. We will report any breach of the Computer Misuse Act 1990 to relevant enforcement bodies. 

The Service 

The website facilitates the conduct of the service we offer customers: the supply of household and personal care products in bulk containers from which customers refill their own bottles at home.

The products are delivered by our drivers where we can, or by courier.    

All products must be ordered online through the website. 

Products can only be ordered on the site if the consumer creates an account.

The account creation process involves providing us with minimal personal information required to provide the service. The specific privacy rules around this can be found in the Privacy Statement on this website. 

Ordering products on the website is subject to the terms of conditions outlined on this page. If you purchase products on the website, the version of the terms and conditions to which that process is subject will be that which prevailed at time of the order. 

If you place an order on the website, you confirm that you are at least 18 years of age. 

Once you have placed the order, you will receive confirmation of your order and the payment. 

Deliveries and Shipping 

For information on delivery, please see our Shipping page. 


The main price shown on the product page is the price of the product you will pay, including VAT but excluding any shipping costs. 


We reserve the right to withdraw products at any time. 

If we are unable to fulfill an order in part or in full, we will let you know by email or SMS (whichever channel you have chosen) and refund any money due (the full price of the product(s) less any discount applied at purchase). 

We make all reasonable efforts to ensure that the product images on the website are a fair and accurate representation of the product. However, images on-screen may not always precisely reflect the details of the physical product you receive. 


We will only fulfill the order if we are able to take payment at checkout.  

The payment is made through our third-party provider, Stripe.  

Product Use and Safety 

The products we sell and ship are generally safe to use without any special considerations, but some products (such as hand sanitisers) may contain possible irritants.

Some products may also contain allergens. If these allergens exceed a threshold level as a percentage of the total volume of the product, they will be listed separately in the ingredients list on the bottle. 

We recommend that you study the label to ensure you are aware of any warnings or allergens that apply to the product. 

The label for most products will also contain usage instructions (e.g., dosing for detergents), and we recommend that you adhere to this guidance.